Support & Contact
Reach out to the right address for the fastest response. Each contact below has a specific purpose — matching your request to the right inbox helps us get back to you sooner.
General Support
Response time: 1–3 business daysQuestions about the app, your account, or how something works. Include your device type and a short description of what you were doing when the issue occurred.
Privacy
Response time: 3–5 business daysData requests, privacy concerns, or questions about how your information is handled. Include your full name and the specific request so we can respond accurately.
Safety
Response time: Within 24 hoursReports of harmful conduct, abuse, or child safety concerns. Please include as much detail as possible. Safety reports are treated as urgent.
Legal
Response time: 5–7 business daysLegal notices, compliance inquiries, and terms-related correspondence. Include your organization name and the nature of the matter.
Security
Response time: 1–2 business daysVulnerability disclosures and security reports. Please describe the issue, steps to reproduce, and any relevant technical details. We ask that you give us time to address the issue before public disclosure.
Partners
Response time: 3–5 business daysInquiries about launching a Simmer channel for your school, organization, or community. Tell us a bit about your group and what you have in mind.
Press & Media
Response time: 1–3 business daysInterview requests, podcast appearances, and media coverage. Include your outlet, publication date if applicable, and what you are working on.